PELATIHAN MANAGING CONFLICT DAN HANDLING DIFFICULT PEOPLE DAN SITUATIONS

MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS

PELATIHAN MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS

DESKRIPSI

Difficult people and situations are inevitable parts of our personal and professional lives. More often than not, it is not the subject matter that makes these situations difficult but the personalities, motives, and underlying feelings of the people involved. It is critical to the success of you and your organization to learn how to deal with these difficult people and situations.

Most people get emotional when they encounter difficult people, difficult situations, and conflict, or try to avoid them in the first place. These natural responses do not serve us well. Avoiding or appeasing only prolongs the problem, and responding emotionally only adds fuel to the fire. By understanding the nature of conflict, the dynamics of personality, and some simple yet specific strategies for handling difficult people and situations, you can turn these challenges to your advantage

OBJECTIVE

* Identify the nature of conflict
* Recognize five approaches to conflict and identify your approach
* Understand three basic models of conflict
* Learn to use some basic mediation techniques in the workplace
* Understand the critical role of emotion when dealing with difficult people and situations, and how to defuse it
* Learn how to talk to subordinates, peers, superiors and clients
* Learn ten ways to say “No” without causing offense
* Identify the four social styles and how to communicate with each
* Learn how to minimize differences through building rapport and blending
* Recognize three types of difficult people and how to deal with each type
* Learn strategies for dealing with other types of difficult and annoying people

OUTLINE

* Introduction
+ What is conflict?
+ Principles of conflict resolution
+ The five approaches to conflict, and when to use them
+ Your approach to conflict

* Ways of Understanding Conflict
+ The Conflict Triangle: Victims, persecutors, and rescuers
+ Interests, rights, and power
+ Creating win-win outcomes: Positions and interests
+ Mediating conflict
+ The role of the mediator
+ Mediation techniques for the workplace
+ A seven step template for managing conflict

* Handling Difficult Situations: Separating People from the Problem
+ Emotions in the workplace
+ The language of emotion
+ How to talk to subordinates, peers, superiors and clients
+ Conducting difficult conversations
+ Effective listening techniques
+ The power of nonverbal communication
+ Ten ways to say “No”
* Dealing with Difficult Personalities and Styles
+ The Four Social Styles
+ Recognizing the four styles
+ Working with the four styles
+ Dealing with differences
+ Rapport
+ Blending
* Dealing with Difficult People
+ The three main types of difficult people and how to handle them
+ Situationally difficult
+ Strategically difficult
+ Intrinsically difficult
+ Some other types of difficult people – and the merely annoying

TRAINING METHOD

* Presentation
* Discussion
* Case Study
* Evaluation

Jadwal TMI Consultant 2026

Batch 1 : 7 – 8 Januari 2026

Batch 2 : 11 – 12 Februari 2026

Batch 3 : 4 – 5 Maret 2026

Batch 4 : 8 – 9 April 2026

Batch 5 : 6 – 7 Mei 2026

Batch 6 : 10 – 11 Juni 2026

Batch 7 : 8 – 9 Juli 2026

Batch 8 : 5 – 6 Agustus 2026

Batch 9 : 9 – 10 September 2026

Batch 10 : 14 – 15 Oktober 2026

Batch 11 : 4 – 5 November 2026

Batch 12 : 2 – 3 Desember 2026

Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.

Biaya dan Lokasi Pelatihan :

• Jakarta: Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget | Biaya Pelatihan : Rp. 7.500.000 / peserta(Minimal 2 Peserta).
• Bandung: Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel | Biaya Pelatihan : Rp. Rp. 7.000.000 / peserta(Minimal 2 Peserta).
• Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel | Biaya Pelatihan : Rp. 6.500.000 / peserta(Minimal 2 Peserta).
• Surabaya: Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel | Biaya Pelatihan : Rp. 6.800.000 / peserta (Minimal 2 Peserta).
• Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel | Biaya Pelatihan : Rp. 6.800.000 / peserta (Minimal 2 Peserta).
• Bali: Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions | Biaya Pelatihan : Rp. 6.500.000 / peserta (Minimal 3 Peserta).
• Lombok: Favehotel, Novotel Lombok, D Praya Hotel | Biaya Pelatihan : Rp. 7.000.000 / peserta (Minimal 3 Peserta).

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor CS kami.

Fasilitas Pelatihan di TMI Consultant:

1. Penjemputan dari Hotel/Bandara/Stasiun/Terminal.
2. Training Kit (Dokumentasi photo, Blocknote, ATK, Flashdisk, dll).
3. Transportasi Peserta ke tempat pelatihan.
4. 2x Coffe Break & 1 Lunch (Makan Siang).
5. Training Room Full AC and Multimedia.
6. Free Bag or Bagpackers (Tas Training).
7. Softfile Foto Training
8. Sertifikat Pelatihan.
9. Souvenir Exclusive.