Training Online Customer Focus Selling Skills

JADWAL PELATIHAN COSTUMER FOCUS SELLING SKILLS TAHUN 2023

• 

• Customer Focus Selling Skills

• Pengenalan Customer Focus Selling Skills

• Marketing

DESKRIPSI

Pelatihan teknik menjual ini difokuskan kepada bagaimana memenuhi
kebutuhan pelanggan sehingga sangat cocok untuk staf penjualan yang
bergerak dalam bidang penjualan jasa, barang yang sulit dan kompleks,
kontrak tender, ataupun barang/jasa yang bernilai tinggi. Pelatihan
ini dimaksudkan agar peserta mempunyai pemahaman dan ketrampilan
mengenai Professional Selling Skills; memahami langkah-langkah teknis,
konsep, sikap, dan perilaku yang dituntut dalam bidang penjualan;
memperluas pengetahuan mengenai lingkungan penjualan dan pemasaran;
dan dilengkapi dengan teknik membimbing dan menjadi mentor untuk sales
persons junior ataupun yang baru.

Outline Materi

Materi training yang akan di bahas topik Customer Focus Selling Skills
adalah :

1: Roles Of Salespersons

 * Market Conditions and Challenges;
 * Building Competitiveness Factors;
 * The Selling Challenges;
 * The Role of Salesperson;
 * The Persuasive  Selling Process;

2: Prospecting And Contacting

 * The Prospecting Funnel;
 * The Power of Referrals;
 * Qualification and Sales Strategy;
 * Initial Contact; Introduction Letter;
 * Initial Contact: Phone Call;
 * Cold Calling;
 * Choosing Methods of Contact;
 * Tips for Telephone Appointment.

3: Planning The Sales

 * Planning the Sales;
 * Anticipating the Customer’s Needs;
 * Qualifying the Sales;
 * Developing Relationship with prospect.
 * Gathering Information;
 * The Information Gathering “Funnel”;

Group Discussion: Preparing Product Benefit

Individual Presentation And Feedback

Each participant will be asked to presents the benefits of each
products using OHP and or LCD presentation tools. Instructor and the
participants will give their opinion and feedbacks.

4: Presenting Solution And Closing The Sales

 * Presenting Solution;
 * Deciding on the Value-added Solution;
 * Checking for Viable Solution;
 * Developing the Presentation Strategy;
 * Written Proposals;
 * Gaining Customer’s Commitment (Closing the Sales);
 * Buying Signals;
 * Action – Keeping the Commitments;

5: Working With Obstacles And Handling Complaints

 * Working with Obstacles;
 * Customer Obstacles;
 * Types of Obstacles;
 * Dealing with Obstacles;
 * Tips in Handling Complaints

6: Coaching And Mentoring

 * Introduction to coaching;
 * What is coaching, counseling, and mentoring;
 * How to determine if coaching is needed;
 * Coaching model;
 * Feedback exercise; performance feedback tips;
 * Steps for conducting formal observation;
 * Coaching response exercise;
 * Review of handling difficult employees;
 * Effective mentoring techniques

JADWAL TRAINING TERBARU 2025 :

23 – 24 Januari 2024
7 – 8 Februari 2024
6 – 7 Maret 2024
23 – 24 April 2024
7 – 8 Mei 2024 || 21 – 22 Mei 2024
11 – 12 Juni 2024
11 – 12 Juni 2024
21 – 22 Agustus 2024
18 – 19 September 2024
8 – 9 Oktober 2024 || 22 – 23 Oktober 2024
5 – 6 November 2024 || 19 – 20 November 2024
10 – 11 Desember 2024

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta pelatihan.

LOKASI

Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.

Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel .

Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .

Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .

Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .

Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .

Lombok : Favehotel, Novotel Lombok, D Praya Hotel .

Investasi training murah :

Offline Training 6.000.000
Online Training 3.000.000

Syarat dan Ketentuan Berlaku

Investasi pelatihan tersebut menyesuaikan dengan jumlah peserta (on call).
*Please feel free to contact us.

FASILITAS

-FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
-FREE Akomodasi Peserta ke tempat pelatihan
-Module / Handout training
-FREE Flashdisk
-Sertifikat training
-FREE Bag or bagpackers (Tas Training)
-Training Kit (Dokumentasi photo, Blocknote, ATK, etc)