Pelatihan Managing Stress dan Burn Out for Customer Service
Managing Stress & Burn Out for Customer Service Pelatihan Managing Stress & Burn Out for Customer Service Deskripsi Pekerjaan Customer Service adalah jenis pekerjaan yang mengundang stres cukup besar. CS karena intensitas relasinya dengan customer yang kadang menimbulkan hal2 yang tidak mengenakan. Stres adalah sesuatu yang kita butuhkan, namun agar stres dapat menimbulkan efek positif […]
PELATIHAN MANAGING STRESS AND PERSONAL WELL BEING
MANAGING STRESS AND PERSONAL WELL BEING PELATIHAN MANAGING STRESS AND PERSONAL WELL BEING DESCRIPTION Working women can often find themselves ‘stressed out’ by the challenges of managing both their work and home life. This course looks at the theory of stress and gives you tools and techniques for managing stress. It considers both good and […]
PELATIHAN MANAGING SERVICES
MANAGING SERVICES PELATIHAN MANAGING SERVICES Materi 1. The Service Revolution 2. Re-Evaluating Your Service Culture 3. Teamwork: Re-Evaluating Your Service Culture 4. Teamwork: Developing Key Result Area In Customer Service 5. Managing Customer Service 6. The Manager As A Customer Service Model 7. How To Measure Your Service Standards 8. Teamwork: Developing New Service Goals, […]
PELATIHAN MANAGING OF CONTROL OBJECT FOR IT DEPARTMENT
MANAGING OF CONTROL OBJECT FOR IT DEPARTMENT PELATIHAN MANAGING OF CONTROL OBJECT FOR IT DEPARTMENT Deskripsi Sering dijumpai department IT dalam suatu organisasi menemukan kesulitan dalam menentukan arah serta control yang tepat dalam melakukan Plan, Organize, Acquire, Implement, Delivery, Support, Monitor & Evaluate, menyebabkan perencanaan yang tidak selaras dengan organization strategic plan dan hasilnya yang […]
TRAINING MANAJEMEN KEHUMASAN
MANAJEMEN KEHUMASAN TRAINING MANAJEMEN KEHUMASAN DESKRIPSI Perkembangan teknologi informasi telah melahirkan perkembangan yang cukup pesat pada media massa cetak dan elektronik. Menjamurnya berbagai media massa dan derasnya arus informasi yang menerpa masyarakat belum merupakan jaminan akan memberi pencerahan kepada masyarakat, bahkan dalam beberapa kasus justru membuat bingung masyarakat. Dengan kondisi tersebut, diperlukan kelembagaan Humas (Hubungan […]
Pelatihan Managing Market Risk On Treasury, Derivatives And Structured Products
Managing Market Risk On Treasury, Derivatives And Structured Products Pelatihan Managing Market Risk On Treasury, Derivatives And Structured Products Manfaat Program 1. Pemahaman terhadap Bisnis Treasury, mencakup produk-produk complex-nya, dan bagaimana upaya dalam mendistribusikan dan me-manage diantara Desk maupun Trader 2. Pemahaman terhadap Tipe Market Risk pada produk-produk yang terkait dengan Treasury, produk Derivatives (turunan) […]
PELATIHAN MANAGING FAILURE WITH P-M AND WHY-WHY ANALYSIS
MANAGING FAILURE WITH P-M AND WHY-WHY ANALYSIS PELATIHAN MANAGING FAILURE WITH P-M AND WHY-WHY ANALYSIS Description Kegagalan (breakdown/loss) dapat dikatakan sebagai sebuah fenomena natural dari peralatan apapun. Kemunculan kegagalan ini terkadang sulit untuk bisa diprediksi, sementara sering sekali dampak yang diakibatkan dari kegagalan bersangkutan relatif signifikan terhadap performansi dari peralatan. P-M dan Why-Why Analysis merupakan […]
Pelatihan Managing Cultural Diversity in Workplace
Managing Cultural Diversity in Workplace Pelatihan Managing Cultural Diversity in Workplace Deskripsi Working in the new era of talent age where the traditional command and control may need be the case anymore, everybody need to increase their ability to get things done by influencing other people through a positive personal power. This program focuses on […]
PELATIHAN MANAGING COST WITH LEAN MINDSET
MANAGING COST WITH LEAN MINDSET PELATIHAN MANAGING COST WITH LEAN MINDSET Deskripsi Sebentar lagi kita akan menghadapai AEC (Asean Economic Community) dimana kompetisi akan meningkat. Agar dapat bersaing, diperlukan Continuous Improvement dan Managing Costs. Perusahaan mulai menerapkan langkah-langkah mengurangi WASTE (proses kerja yang tidak ada nilai tambahnya). Salah satu tool yang paling banyak dipakai adalah […]
PELATIHAN MANAGING CONFLICT DAN HANDLING DIFFICULT PEOPLE DAN SITUATIONS
MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS PELATIHAN MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS DESKRIPSI Difficult people and situations are inevitable parts of our personal and professional lives. More often than not, it is not the subject matter that makes these situations difficult but the personalities, motives, and underlying feelings of the […]