Pelatihan Techniques And Ethics Telephone For Call Centre Agent
Techniques And Ethics Telephone For Call Centre Agent
Pelatihan Techniques And Ethics Telephone For Call Centre Agent
Deskripsi
The call centre agents are critical factor for companies since they are the first contact to the company’s customer. The Excellent Telephone Techniques and Ethics training provide a comprehensive training program to the participants to increase service level performance and customer satisfaction
Training Objective
By the end of this course, participants will:
* Understand the most common barrier to provide customer service by telephone and how to overcome it
* Understand “self-talk”
* Be aware of body language and impact
* Have learned the difference between listening and hearing
* Identify strength and weaknesses of their telephone styles
* Identify methods for diffusing customer anger
* Develop strategies to handle difficult customer
Training Method
Skills are extensively practised during the workshop so that the participants are ready to implement new directed behaviour on their return to work.
Outline Training Telephone Techniques And Ethic
* Introduction
* Concept of High Quality Customer Service by Telephone
* Effective Communication Skill
* Winning Telephone techniques and etiquette
* Professional Telephone manner
* Customer Service enthusiasm
* Active Listening
* Complain Handling
* How to handle difficult customer
* Telephone closing
Who should attend ?
Call Centre Agents, Customer Service Representative, anyone seeking to acquire the skills involved in these roles.
Jadwal TMI Consultant 2025
Batch 1 : 15 – 16 Januari 2025
Batch 2 : 12 – 13 Februari 2025
Batch 3 : 19 – 20 Maret 2025
Batch 4 : 16 – 17 April 2025
Batch 5 : 14 – 15 Mei 2025
Batch 6 : 11 – 12 Juni 2025
Batch 7 : 9 – 10 Juli 2025
Batch 8 : 13 – 14 Agustus 2025
Batch 9 : 17 – 18 September 2025
Batch 10 : 15 – 16 Oktober 2025
Batch 11 : 12 – 13 November 2025
Batch 12 : 10 – 11 Desember 2025
Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.
Biaya dan Lokasi Pelatihan :
- Jakarta: Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget | Biaya Pelatihan : Rp. 7.500.000 / peserta(Minimal 2 Peserta).
- Bandung: Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel | Biaya Pelatihan : Rp. Rp. 7.000.000 / peserta(Minimal 2 Peserta).
- Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel | Biaya Pelatihan : Rp. 6.500.000 / peserta(Minimal 2 Peserta).
- Surabaya: Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel | Biaya Pelatihan : Rp. 6.800.000 / peserta (Minimal 2 Peserta).
- Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel | Biaya Pelatihan : Rp. 6.800.000 / peserta (Minimal 2 Peserta).
- Bali: Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions | Biaya Pelatihan : Rp. 6.500.000 / peserta (Minimal 3 Peserta).
- Lombok: Favehotel, Novotel Lombok, D Praya Hotel | Biaya Pelatihan : Rp. 7.000.000 / peserta (Minimal 3 Peserta).
Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor CS kami.
Fasilitas Pelatihan di TMI Consultant:
- Penjemputan dari Hotel/Bandara/Stasiun/Terminal.
- Training Kit (Dokumentasi photo, Blocknote, ATK, Flashdisk, dll).
- Transportasi Peserta ke tempat pelatihan.
- 2x Coffe Break & 1 Lunch (Makan Siang).
- Training Room Full AC and Multimedia.
- Free Bag or Bagpackers (Tas Training).
- Softfile Foto Training
- Sertifikat Pelatihan.
- Souvenir Exclusive.
