Training ITIL V3. Fundamental

JADWAL PELATIHAN ITIL V3 FUNDAMENTAL TAHUN 2023

• Pengenalaln ITIL V3. Fundamental

• Dasar-dasar ITIL v3

• Penerapan ITIL

Descriptions

This 3-day certificate course is the ideal starting point for any
person or organisation needing to find out about ITIL, the world best
practice in IT Service Management. The course provides a comprehensive
understanding of the ITIL V3 Framework and how it may be used to
enhance the quality of IT Service Management within an organisation.
The focus is on an integrated approach to IT Service Management
through cross-departmental processes and implementation of effective
communication channels. Attendees learn a common vocabulary and a
shared understanding of IT Service Management best practice.

Objectives

Melalui pelatihan ITIL V3. Fundamental ini diharapkan:

The course enables delegates to understand how an integrated IT
Service Management framework, based on ITIL best practice guidelines,
can be adopted and adapted within their own organizations.

The aim of this course is for each participant to gain competencies in
the following:
* Service Management as a Practice
* Service Lifecycle
* Key Principles and Models
* Generic Concepts
* Selected Processes
* Selected Roles
* Selected Functions
* Technology and Architecture
* Related standards and frameworks

The issues of implementing ITIL Service Management into an
organization and creating a cycle of continuous improvement

Participants wishing to progress to the further ITIL Certifications
(Service Capability Diploma, Service Management Diploma or Advanced
Diploma in IT Service Management)

Course Contents and Descriptions

Materi training yang akan di bahas topik ITIL V3. Fundamental adalah :

1. Introduction
   • History of ITIL
   • ITIL Qualification scheme
2. Service Management as a practice
   • Service
   • Service Management
   • Processes
   • Roles
   • Organization
3. The Service Lifecycle
   • The Structure, Scope, Components and Interfaces of the ITIL
     Library
   • ITIL Service Life cycle
   1. Service Strategy
   • Service Models
   • Service Portfolio Management
   • Demand Management
   • Financial Management
   • Return on Investment
4. Service Design
   • Service Catalogue Management
   • Service Level Management
   • Capacity Management
   • Availability Management
   • IT Service Continuity Management
   • Information Security Management
   • Supplier Management
5. Service Transition
   • Change Management
   • Service Asset and Configuration Management (SACM)
   • Release and Deployment Management
   • Service Knowledge Management
6. Service Operation
   • Incident Management
   • Event Management
   • Request Fulfillment
   • Problem Management
   • Access Management
7. Continual Service Improvement
   • The Continual Service Improvement Model
   • IT Governance across the Service Lifecycle
8. Technology and Architecture
   • Generic requirements for an integrated set of Service Management
     Technology
   • Understand how Service Automation assists with integrating Service
     Management processes
9. Related Standards and Frameworks
   • ISO/IEC 20000
   • ISO 27000
   • ISO 9000
   • ISO 19770
   • ISO 15504
   • SixSigma
   • COBIT
   • CMMI
10. ITIL Simulation
    • The simulation puts course participants in the shoes of an
      organisation doing its best to maximise revenue through day-to-day
      operations
    • Experience how to improve (ITIL) processes so as to achieve
      business goals
    • Demonstrate improvements through a balanced approach encompassing
      people, process and technology
11. Implementing ITIL
    • Implementation tips and tricks
    • Business case and KPIs
    • Aligning People, Process, Technology and Organisational
      requirements

JADWAL TRAINING TERBARU 2026 :

7 – 8 Januari 2026
11 – 12 Februari 2026
4 – 5 Maret 2026
8 – 9 April 2026
6 – 7 Mei 2026
10 – 11 Juni 2026
8 – 9 Juli 2026
5 – 6 Agustus 2026
9 – 10 September 2026
14 – 15 Oktober 2026
4 – 5 November 2026
2 – 3 Desember 2026

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta pelatihan.

LOKASI

Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.

Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel .

Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .

Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .

Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .

Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .

Lombok : Favehotel, Novotel Lombok, D Praya Hotel .

Investasi training murah :

Offline Training 6.000.000
Online Training 3.000.000

Syarat dan Ketentuan Berlaku

Investasi pelatihan tersebut menyesuaikan dengan jumlah peserta (on call).
*Please feel free to contact us.

FASILITAS

-FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
-FREE Akomodasi Peserta ke tempat pelatihan
-Module / Handout training
-FREE Flashdisk
-Sertifikat training
-FREE Bag or bagpackers (Tas Training)
-Training Kit (Dokumentasi photo, Blocknote, ATK, etc)