Training IT Service Management (ITSM)

JADWAL PELATIHAN IT SERVICE MANAGEMENT (ITSM) TAHUN 2023

• Pengenalan IT Service Management (ITSM)

• Manajemen pelayanan it

• Prinsip manajemen pelayanan

Descriptions

This course aims at raising individual’s understanding of, and
competence in IT Service Management as described in the best practice
or best framework such as in ITIL. This course provides IT Managers
and Practitioners with a practical understanding of the key concepts,
principles, processes and functions that enables successful IT Service
Management provision. It also prepares delegates for the ITIL
Foundation Certificate Examination. The course is based on the ITIL
best practice service lifecycle approach. The purpose of this IT
Service Management to help the delegates to define Service and to
comprehend and explain the concept of Service Management as a
practice, and moreover is to certify that the candidate has gained
knowledge of the ITSM terminology, structure and basic concepts and
has comprehended the core principles of ITSM practices as referenced
in the ITIL.

Objectives

Melalui pelatihan IT Service Management (ITSM) ini diharapkan:

 * Describe the concept of Good PRACTICE
 * Define and explain the concept of a SERVICE
 * Define and explain the concept of SERVICE MANAGEMENT
 * Define and distinguish between FUNCTIONS, ROLES and PROCESSES
 * Explain the PROCESS model
 * List   the  characteristics  of  PROCESSES  (Measurable,  Specific
   results, CUSTOMERS, and Responds
 * to a specific event) and specifically able to:
      + Briefly explain the Service Lifecycle
      + Describe  the  structure, scope, components and interfaces of
        the ITIL Library
      + Account for the main goals and objectives of Service Strategy
      + Account for the main goals and objectives of Service Design
      + Briefly  explain  what  value  Service Design provides to the
        business
      + Account   for  the  main  goals  and  objectives  of  Service
        Transition
      + Briefly explain what value Service Transition provides to the
        business
      + Account   for  the  main  goals  and  objectives  of  Service
        Operations
      + Briefly  explain what value Service Operation provides to the
        business
      + Account  for  the  main  goals  and  objectives  of Continual
        Service Improvement
      + Briefly  explain  what  value  Continual  Service Improvement
        provides to the business

Target Audience

Pelatihan IT Service Management (ITSM) ini ditujukan untuk para:
* Managers involved and related in the IT operations
* IT staff and executives involved in risk management and business
process improvement
* Information technology professionals involved in projects that are
concerned, in part, with the automation of business processes
* IT Managers and Practitioners involved in the strategy, design,
and implementation and ongoing delivery of business-used IT
services and who require an insight into Service Management best
practice
* Individuals who require a basic understanding of the ITIL
framework and how it may be used to enhance the quality of IT
service management within an organization

Course Contents and Descriptions

Materi training yang akan di bahas topik IT Service Management (ITSM)
adalah :

Day 1:

* Introduction
* Service Management as a Practice
* Service Lifecycle

 * Processes  covering  Service  Strategy,  Service  Design,  Service
   Transition, Service Operation and Continual Service Improvement

Day 2:

* Generic Concepts and Definitions
* Workshop/Case Study I in ITSM (ITIL V3)
* Key Principles and Models covering Service Strategy, Service
Design, Service Transition, Service Operation and Continual
Service Improvement
* Functions

 * Framework  Exercise I (ITILV3)

Day3: Roles and Models

* Roles
* Key Principles and models of ITSM:
* The types of service provider
* The five major aspects of Service Design
* The service V model
* The Continual Service Improvement model
* Technology and Architecture
* Revision

 * Mock Examination

JADWAL TRAINING TERBARU 2026 :

7 – 8 Januari 2026
11 – 12 Februari 2026
4 – 5 Maret 2026
8 – 9 April 2026
6 – 7 Mei 2026
10 – 11 Juni 2026
8 – 9 Juli 2026
5 – 6 Agustus 2026
9 – 10 September 2026
14 – 15 Oktober 2026
4 – 5 November 2026
2 – 3 Desember 2026

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta pelatihan.

LOKASI

Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.

Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel .

Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .

Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .

Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .

Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .

Lombok : Favehotel, Novotel Lombok, D Praya Hotel .

Investasi training murah :

Offline Training 6.000.000
Online Training 3.000.000

Syarat dan Ketentuan Berlaku

Investasi pelatihan tersebut menyesuaikan dengan jumlah peserta (on call).
*Please feel free to contact us.

FASILITAS

-FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
-FREE Akomodasi Peserta ke tempat pelatihan
-Module / Handout training
-FREE Flashdisk
-Sertifikat training
-FREE Bag or bagpackers (Tas Training)
-Training Kit (Dokumentasi photo, Blocknote, ATK, etc)